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Services for

  • Administrators
  • Alumni
  • Faculty
  • Staff
  • Students

Services are

  • Confidential
  • Informal
  • Neutral
  • Independent

Mediation and Dispute Resolution Services

  • Consultation
  • Information
  • Issue Identification
  • Communication
  • Facilitation
  • Referrals
  • Training and Workshops

Mission Statement

The Office of Ombuds Services is a place where members of the UCLA community–students, faculty, staff and administrators–can go for assistance in resolving conflicts, disputes or complaints on an informal basis. In order to afford visitors the greatest freedom in using its services, the Office is independent, neutral and confidential.

Our Services

The Office of Ombuds Services works to ensure that all members of the University community receive fair and equitable treatment in matters of concern or complaint. The Ombudspersons facilitate communication and assist parties in reaching their own mutually acceptable agreements when conflicts arise. Acting as neutrals and committed to confidentiality, the Ombudspersons may gather information on complaints, clarify issues, expedite processes or, when appropriate, initiate mediation. The response of the Office is tailored to the dynamics of the situation and the informed consent of the visitor. The Ombudspersons are respectfully impartial with all parties to a conflict. The Office operates within University policy and reports to the Chancellor's Office for administrative and budgetary purposes. Ombudspersons may make recommendations for review or change when policies or procedures of the University generate trends or patterns in conflicts and concerns.

Location & Hours

Strathmore Building
501 Westwood Plaza
Suite 105
Phone: (310) 825-7627
8 a.m. – 5 p.m., Monday – Friday or by appointment


Our office continues to operate in a hybrid fashion with appointments available over zoom and phone, and in-person meetings on a limited basis. To schedule an appointment, please email or call (310) 825-7627, and include your name, phone number, and availability to receive a call back for the intake. Thank you.

As a land grant institution, the Office of Ombuds Services at UCLA acknowledges the Gabrielino/Tongva peoples as the traditional land caretakers of Tovaangar (Los Angeles basin, So. Channel Islands).

Disclaimer: Please Remember

By only telling a staff member of the Office of Ombuds Services about your situation, you have not formally notified any University official of your conflict, dispute or complaint. In order for the University to take action to remedy your conflict, dispute or complaint, you must share it with someone who represents the University. The staff members in the Office of Ombuds Services do not represent the University and therefore cannot receive formal complaints.

Meeting with an ombudsperson does not affect your ability to pursue formal complaints. An ombudsperson can help you find the appropriate person to speak to in order to request that the University take some action, if that is what you want. Important rights may be affected by the actual date when formal action is initiated and/or when UCLA is informed of allegedly wrongful behavior, and in some situations, you may wish to consult with an attorney regarding your rights.

The Office of Ombuds Services will resist being called to testify as a witness in any formal or legal proceedings to reveal confidential communications. The office also does not maintain any permanent records of individual matters.